Card #1021 · Zendesk Marketplace
Lack of advanced natural language and attribute querying in Zendesk
We struggle to get a holistic view of issues spread across multiple tickets because the search functionality requires manual sifting. There is also a need for the ability to query tickets based on specific attributes, such as attachment size, which is currently not possible.
Pain score
0.54/ 1.00 · weighted product of four components
Reach0.50distinct authors (log-normalized)
Recency0.61freshness decay, half-life months
Engagement0.67upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
Zendesk search functionality means sifting through multiple tickets to understand WTF is going on
If Zendesk had a way of querying tickets by attachment size, this type of analysis would be possible
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