Pains

We run agencies and sales teams, and a huge chunk of our potential revenue disappears between lead acquisition and closing.

“About half of the revenue for my clients is lost between lead acquisition and various engagement steps - aka where things fall through cracks. Salesrep was slow to followup, handover between teams broke down etc etc.”

We're constantly fighting fraudulent orders that slip through Shopify's fraud analysis.

“I've already blocked the country as a whole, but they use VPNs and still get around it. Right now I have to deal with 2 chargebacks and hope I win those.”

We've been trying to make Monday.com work for years, but the customer service is abysmal.

“At this point, I have to imagine they are loosing customers in leaps and bounds to both customer service and vibe coded apps becoming actually functional.... It took 3 days to make a replacement product exactly for our workflow with customer portals and everything with a new monthly cost to us @ 23 bucks a month to host it, unlimited seats of course.”

We're Shopify merchants who rely on Google Ads and Merchant Center to drive sales, but we keep getting hit with vague 'misrepresentation' suspensions.

“I've not dealt with this before, and will be contacting Shopify support, but just wondering if any of you have suddenly received this... I'm wondering if it could it be a miscommunication between Shopify and Google, or a flaw in Google's reporting system?”

We're being squeezed by BigCommerce's new pricing.

“Yep. I'm so glad I left. I switched to woocommerce and, even though there is a lot more stuff to manage, I get way more control over how and where and who I deal with as well as the costs. With BC I was actually forcing all my resellers to deal with me directly and not through the site just to keep my GMV low and not get charged additional for "open payment providers".”

We're drowning in bid requests from general contractors who blast invitations to hundreds of subs, including irrelevant trades, and then expect us to price pro…

“haha, I had a GC screw up like that with me too. They had sent the ITB to over 150 subs. I counted at least 8 div 26 guys, so I noped out of that and anything else they me unless it's 15 minutes from my house. GCs would be livid if every other client was shopping them against 8-10+ competitors, yet that's the shit they want subs to eat.”

We're a small team paying for a heavy enterprise VoIP platform with features we never touch.

“We’ve been using RingCentral for our calls, but honestly, it’s starting to feel like massive overkill. We are a small team mostly focused on lead gen, client outreach, and reputation management, and we’re paying for a ton of heavy enterprise VoIP features we just don't touch.”

We're losing revenue because Stripe's failed payment handling is opaque.

“Card decline paths are brutal because they're almost impossible to reproduce locally and the billing edge cases only reveal themselves with real payment processor behavior.”

We're spending 20 minutes every morning pasting numbers into a spreadsheet just to see what actually sold overnight because inventory counts across Shopify, Am…

“Inventory counts across Shopify and Amazon never line up and I end up pasting numbers into a spreadsheet every morning just to see what actually sold overnight. The tools sync but they sync wrong half the time, overselling is a weekly worry. I tried a middleware app, switched to another one, same drift after a few days. Now I just accept the 20 minutes of copy-paste and move on with my day”

We're a small business that has outgrown Salesforce's Professional Edition, but upgrading to Enterprise or Unlimited is prohibitively expensive.

“We’re capped at 5 active flows. No native API access — that’s a $25/user/month add-on. Our current per-license cost is roughly $50–75, so we’re paying somewhere in the $8–10k/year range. To get API access and unlimited flows — features that cost Salesforce essentially nothing to enable — the real answer is upgrading to Enterprise at $165–175/license. That’s 2.5x our current spend before we’ve added a single new capability.”

We're seeing our illustration and design work for book publishers get replaced by AI-generated covers.

“I've done illustration work for waaaay too little money (like, $50/pg for full color kids books) for a small publisher who I'm guessing is using AI now since they could never afford decent pay for their artists.”

We're being hit with huge, unexplained price increases — some seeing their annual subscription jump by 82% or more.

“I got charged $395 - originally paid $99. I canceled. They gave me a full refund.”

We moved from Jira to Linear and immediately hit a wall: there are no custom fields.

“Lack of custom fields. We need to be able to work our way not how Linear tells us.”

We thought we had a solid contract for a private event, but when the guest count fell from 150 to 110, the host kept asking for more and more extras—early acce…

“The cost framework of the contract did establish a minimum spend for a Saturday evening buyout, but the cost components were overly simple — just food & bev per person. Separate line item for service. The reduced guest count gave host the impression that they should keep asking for more and more. And more.”

We signed up for a free trial of Miro, but when we forgot to cancel or the payment failed, we got locked into a paid annual subscription.

“I could not complete the cancellation because the $480 invoice had already been generated as an outstanding invoice.”

We see it every time: a business spends money getting someone to say yes, then loses them because there's no system for what happens next.

“this is the exact conversation we end up having before almost every engagement. someone comes in wanting more leads and the first question is what happens after someone says yes. most of the time that answer is "the owner handles it" followup breaks first almost every time. not because nobody cares but because there's no system so it runs on whoever has bandwidth that day. when lead volume goes up the bandwidth doesn't”

We're paying a premium for Teachable but still need to add separate community tools like Discord to get decent course completion rates.

“Paying them $200/month and not generating enough sales to justify the expense. Also been having some major problems with integration with Zapier and Mailchimp. Customer Service can be painfully slow as well.”

We're seeing features we relied on, like code review and GitHub Spark, get moved to higher tiers or stripped away entirely when we change plans.

“Over the past year it feels like GitHub has been slowly moving features that used to be included in Copilot into separate paid tiers. Code review was bundled in, then it wasn't after June 1st. Extensions keep getting added but the baseline value of the core subscription feels like it's quietly shrinking while the price holds or goes up.”

We're spending money on Meta Lead Ads and cold outreach, but the leads we get are mostly spam or low quality.

“We ran Meta Lead Ads (instant forms), but the leads were low quality and the CAC was pretty high.”

We're artists who learned Maya in school, but once we graduate, the free student license ends and the indie or full subscription is prohibitively expensive at …

“I want to start sculpting again with Maya over blender but can’t afford the £3000+ yearly subscription.”

We're struggling to understand the true cost of each transaction on Shopify.

“Would love to know why you got downloaded. I just found this post after I made one of my own being confused as hell as to where my money was going. I had to get ai to help and even it was confused at first. Im used to etsy being very clear and consie in one page where my money was going.”

We're forced into expensive enterprise pricing just to get SSO, costing $550 AUD per license per year.

“$550 AUD per license and the fix for a recurring bug is just sign out and back in. Genuinely embarrassing. We're in the same boat with SSO requirements pushing us into enterprise pricing. There's no real alternative if you need that level of access control, but at that price the product should just work. Monthly auth issues shouldn't even be a conversation you're having with their support team.”

We're constantly fighting with fixed asset modules that don't tie to the general ledger.

“Ours is terrible . Software doesn’t tie to the GL. Whenever we sell something I can never find it. Stuff gets moved around all the time without anyone saying anything. Assets coded to closed locations. Auditors response immaterial.”

We're seeing our costs skyrocket while Webflow's pricing becomes harder to justify to clients.

“I already migrated my sites off Webflow. The pricing is out of control.”

We spend a huge amount of time just keeping our CRM clean and accurate.

“The integrity of your data determines the integrity of our results. It's such a battle to keep a CRM clean and up to date. It's almost a full-time job at scale. What I have been playing with is an agent that does it for me. Now, that's also not perfect but what it has been showing me is that I need to be in the loop to fix things that seem weird. For example, deals that don't have dollar values, contacts that it can't resolve their LinkedIn or company. The agent helps but it's still up to the human (me) to double check it.”