1 of 65 pain cards, shown in full — score, summary and a real quote from the thread it came from.
We're finding that AI-moderated interviews fail to capture the depth we need.
“I’ve tried it from Kantar and Ipsos, it’s BAD…. Really bad. Transcript pattern recognition, fairly good. But there were opportunities to dive deeper into questions that a human would ask “what do you mean by that.” Body language or facial cues are where AI moderation fails IMO.”
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Independent complaints cluster into one recurring pain with quotes from the threads they came from.
“We lose an afternoon every week to this and support keeps telling us it works as intended.”
Several unrelated accounts describe the same failure in the same order of steps.
“I built a script to patch it, but it breaks whenever they change the field names.”
The workaround costs hours a week and depends on a person remembering it.
“Nobody on the team can explain why it only fails for some of our records.”
Independent complaints cluster into one recurring pain with quotes from the threads they came from.
“We lose an afternoon every week to this and support keeps telling us it works as intended.”
Several unrelated accounts describe the same failure in the same order of steps.
“I built a script to patch it, but it breaks whenever they change the field names.”
The workaround costs hours a week and depends on a person remembering it.
“Nobody on the team can explain why it only fails for some of our records.”
Independent complaints cluster into one recurring pain with quotes from the threads they came from.
“We lose an afternoon every week to this and support keeps telling us it works as intended.”
Several unrelated accounts describe the same failure in the same order of steps.
“I built a script to patch it, but it breaks whenever they change the field names.”
The workaround costs hours a week and depends on a person remembering it.
“Nobody on the team can explain why it only fails for some of our records.”
Independent complaints cluster into one recurring pain with quotes from the threads they came from.
“We lose an afternoon every week to this and support keeps telling us it works as intended.”
Several unrelated accounts describe the same failure in the same order of steps.
“I built a script to patch it, but it breaks whenever they change the field names.”
The workaround costs hours a week and depends on a person remembering it.
“Nobody on the team can explain why it only fails for some of our records.”
Independent complaints cluster into one recurring pain with quotes from the threads they came from.
“We lose an afternoon every week to this and support keeps telling us it works as intended.”
Several unrelated accounts describe the same failure in the same order of steps.
“I built a script to patch it, but it breaks whenever they change the field names.”
The workaround costs hours a week and depends on a person remembering it.
“Nobody on the team can explain why it only fails for some of our records.”
Independent complaints cluster into one recurring pain with quotes from the threads they came from.
“We lose an afternoon every week to this and support keeps telling us it works as intended.”
Several unrelated accounts describe the same failure in the same order of steps.
“I built a script to patch it, but it breaks whenever they change the field names.”
The workaround costs hours a week and depends on a person remembering it.
“Nobody on the team can explain why it only fails for some of our records.”
Independent complaints cluster into one recurring pain with quotes from the threads they came from.
“We lose an afternoon every week to this and support keeps telling us it works as intended.”
Several unrelated accounts describe the same failure in the same order of steps.
“I built a script to patch it, but it breaks whenever they change the field names.”
The workaround costs hours a week and depends on a person remembering it.
“Nobody on the team can explain why it only fails for some of our records.”
Independent complaints cluster into one recurring pain with quotes from the threads they came from.
“We lose an afternoon every week to this and support keeps telling us it works as intended.”
Several unrelated accounts describe the same failure in the same order of steps.
“I built a script to patch it, but it breaks whenever they change the field names.”
The workaround costs hours a week and depends on a person remembering it.
“Nobody on the team can explain why it only fails for some of our records.”
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