Card #1101 · Salesforce AppExchange
AI bot accuracy and false positive matches in large knowledge bases
AI support bots provide incorrect information and struggle with false positive matches when dealing with large knowledge bases. This lack of accuracy creates a need for specialized tools to quantify and refine bot performance.
Pain score
0.53/ 1.00 · weighted product of four components
Reach0.50distinct authors (log-normalized)
Recency0.61freshness decay, half-life months
Engagement0.65upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
if your knowledge base is large enough then it becomes easy for it to find a false positive match before it finds the best possible match
We actually had such an issue with a customers bot that we designed a stand alone product to quantify the issues we were seeing
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