Card #1570 · Zendesk Marketplace
Lack of native Instagram posts and stories integration
We are struggling to set up Instagram posts and story replies as tickets within Zendesk. It appears there is no native way to achieve this without building a custom integration or paying for a third-party app.
Pain score
0.50/ 1.00 · weighted product of four components
Reach0.32distinct authors (log-normalized)
Recency0.63freshness decay, half-life months
Engagement0.40upvotes + comments, normalized
Monetization1.00willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
Struggling how to set up Insta posts and story replies in Zendesk as tickets?
There is no native way to do it unless you build your own Channel Integration or a Middleware integration that communicates between two platforms.
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