Card #1592 · Zendesk Marketplace
Agents cannot manage their own Out-of-Office status natively
The native Zendesk Out-of-Office app requires administrators to manage agent statuses, preventing agents from toggling their own OOO status. This creates unnecessary manual work for administrators and requires complex workarounds using triggers and tags to automate ticket reassignment.
Pain score
0.53/ 1.00 · weighted product of four components
Reach0.50distinct authors (log-normalized)
Recency0.63freshness decay, half-life months
Engagement0.60upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
the ooo app in zendesk is admin managed by default, agents cannot toggle it themselves natively, which is a known pain point.
it appears that the out of office status must be managed by the admin, not the agents themselves. Is this true? This will create more work than needed for our administrator.
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