Card #1767 · Prolific Marketplace
Lack of response and ineffective dispute process for study rejections
Users frequently report that researchers and Prolific support ignore messages regarding study timeouts, rejections, and payment issues. The dispute system is perceived as overly automated and unresponsive, even when users provide evidence to challenge rejections.
Pain score
0.81/ 1.00 · weighted product of four components
Reach1.00distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.94upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 6 verified quotes
I sent a message to Prolific about this study but I got no answer yet.
I contacted both the researcher and prolific but think its going to remain silent from them.
I msged the reseacher but have yet to hear back.
the whole thing was just weird, i ended up reaching out to the researchers but never got a response
It feels like their new system for doing disputes is no different than its been, its still automated, still feels ai screened
I have full proof with images of why my rejection could be disputed/changed, and it was still upheld.
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