Card #1840 · OpenAI Platform & APIs
Codex login locked due to inaccessible or outdated phone verification
Users are unable to access Codex because the system mandates SMS/WhatsApp verification using old or deactivated phone numbers. This occurs even for paid Pro subscribers who can still access ChatGPT, with support providing generic responses or no resolution.
Pain score
0.29/ 1.00 · weighted product of four components
Reach1.00distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.80upvotes + comments, normalized
Monetization1.00willingness-to-pay cues in evidence
§ Evidence — 5 verified quotes
it has randomly asked for Whatsapp/SMS verification to a number I haven’t held in several months.
Codex suddenly asks me to verify an old phone number that I no longer have access to.
Locked out of Codex after upgrading to Pro — old phone number deactivated, need help
I can’t use Codex anymore because the phone number registered with my account is no longer active.
I am premium user and wanted to extend my membership but seeing this issue, I am moving with claude code .
Comments are a Pro feature — join the conversation, share what you've shipped, hear what others are building.
Upgrade to Pro