Card #195 · GitHub Marketplace
Extremely slow support response times and unresolved tickets
Merchants are experiencing significant delays when contacting support, with some waiting weeks or even months for a response. Many report that tickets remain open without updates or proper solutions, leading to extreme frustration.
Pain score
0.79/ 1.00 · weighted product of four components
Reach1.00distinct authors (log-normalized)
Recency0.90freshness decay, half-life months
Engagement0.86upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
I wish I didn't have to wait weeks for a single response from their support.
I have a support ticket for 6 months and I’m still waiting
mailed them that day itself, but still no update from them
even I contacted the team from a month no proper solution from them yet
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