Card #238 · Zoho Marketplace
Lack of flexible async chat and CRM context in Zoho
The current Zoho chat experience is too restrictive for asynchronous communication, forcing quick responses and closing chats too early. There is also a need for better CRM context integration within external chat tools like Intercom.
Pain score
0.62/ 1.00 · weighted product of four components
Reach0.63distinct authors (log-normalized)
Recency0.72freshness decay, half-life months
Engagement0.74upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 3 verified quotes
Zoho Chat requires to pick up chats within 2 minutes max after which a chat is considered missed and the only way to continue is through emails.
chats gets closed after 24 hours max.
I’m currently researching ways to provide Zoho CRM context inside Intercom/Fin chats.
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