Card #3140 · Zendesk Marketplace
Difficulty exporting extensive ticket and comment data
Merchants struggle to export comprehensive data, including ticket comments, without relying on expensive third-party tools. Current API methods are limited by rate limits, making it impractical to extract large volumes of historical data.
Pain score
0.50/ 1.00 · weighted product of four components
Reach0.32distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement1.00upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
extraction method (API rate limit)
Being able to export it as well, without having to rely on a third party paid feature would be brilliant.
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