Card #3208 · Zoho Marketplace
Zoho Desk native WhatsApp integration conflicts with external webhooks
The native WhatsApp integration in Zoho Desk fails to connect when the phone number is already in use by other workflows, such as n8n. The system expects exclusive control over the number and conflicts with existing webhooks, forcing users to either use a second number or build a custom API integration.
Pain score
0.51/ 1.00 · weighted product of four components
Reach0.50distinct authors (log-normalized)
Recency0.96freshness decay, half-life months
Engagement0.29upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 3 verified quotes
the native Zoho Desk integration is still not connecting successfully.
Zoho's own docs say you can't use a number that's already in use on another product, only an unused one
pointing it at the desk natively conflicts with the webhook n8n is already using.
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