Card #3344 · SketchUp Extension Warehouse
Authentication and license activation failures
Users are unable to access the software due to persistent login loops, sign-in service connection errors, and failures in activating paid licenses. These issues prevent users from opening the application or accessing their paid features, with some reporting a lack of accessible customer support.
Pain score
0.23/ 1.00 · weighted product of four components
Reach1.00distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.18upvotes + comments, normalized
Monetization1.00willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
SU keeps telling me I have to log in.
I have bought a license for SketchUp, and the activation doesn’t work, I keep receiving the access to trial.
It always has a pop up that says “We are currently unable to contact the sign-in service.
after I put in the email code I’m hit with one of two errors, session expired or an unknown error has occurred.
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