Card #3402 · Autodesk App Store
Vault license acquisition failures in Job Processor and API/SDK
Users are experiencing intermittent or persistent "Failed to acquire a license" errors when using the Vault Job Processor and when attempting to connect via the SDK or custom API code. The issue often requires a full restart of the product or manual re-authentication through Autodesk Access to resolve.
Pain score
0.22/ 1.00 · weighted product of four components
Reach0.89distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.57upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
Failed to acquire a license. Please try again later or restart the product.
It appears that the license or identity session expires and is not automatically refreshed by the Job Processor.
The error message displayed is: "Failed to acquire a license. Please try again later or restart the product."
The function to login is the same in 2 different console projects. Only in the new the connection fails for some reason. It says failed to acquire license.
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