Card #3603 · Grafana
Lack of timely support and resolution for technical issues
Users are experiencing long wait times and a lack of guidance when seeking solutions for technical problems and plugin issues. Many feel their requests are ignored or stuck in limbo, leading to stalled tasks and frustration.
Pain score
0.21/ 1.00 · weighted product of four components
Reach1.00distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.29upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
Just following up on this issue, as it is very important for us and has put several tasks on hold.
This has been sitting in limbo now for simply ages.
The silence is killing me.
Any work around on this problem solution? I am still looking for solution.
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