Card #525 · OpenAI Platform & APIs
Support page inaccessible due to cookie banner error
The help and support pages are unusable because accepting or rejecting the cookie banner triggers a 'Something went wrong' error. This issue persists across multiple browsers and devices, preventing users from contacting official support.
Pain score
0.15/ 1.00 · weighted product of four components
Reach0.32distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement1.00upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
When I want to open the help page, I get the cookie banner. It doesn’t matter wether I accept or reject the cookies, I will always get the “Something went wrong” page.
when accepting/denying the cookie policy in the banner at any device/browser error message on the front appears. What to do now? Uh oh. Something went wrong. Please try again later.
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