Card #526 · OpenAI Platform & APIs
Realtime API WebSocket connection failures and update errors
We are experiencing sudden WebSocket connection drops and invalid request errors when using the Realtime API. Some connections are cut off due to beta API shape issues, while others fail when attempting to update conversation settings while audio is present, leading to lost prompts.
Pain score
0.15/ 1.00 · weighted product of four components
Reach0.32distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement1.00upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 3 verified quotes
Now all of a sudden without any code changes all of our connections are cut off with the following error OpenAI WS closed: code=4000 reason=invalid_request_error.beta_api_shape_disabled
invalid_request_error code=cannot_update_voice message=Cannot update a conversation’s voice if assistant audio is present.
the WebSocket upgrade succeeds, but OpenAI then sends an error event and closes the connection with: code=4000 reason=invalid_request_error.beta_api_shape_disabled
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