Card #1688 · Mailchimp Integrations Directory
Free account limit errors despite being under contact threshold
Merchants are encountering errors stating they have exceeded their free account limits even after deleting contacts or verifying they are under the threshold. This prevents them from sending emails and leads to frustration with the platform's pricing and limits.
Pain score
0.58/ 1.00 · weighted product of four components
Reach0.47distinct authors (log-normalized)
Recency0.93freshness decay, half-life months
Engagement0.89upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 3 verified quotes
So I was over my limit of 250 contacts and have deleted some and my archive - now at 248 But it still won't send, and still keeps giving me a message that I've exceeded the free limit?
I just checked my Billing page and I am under the limit, and yet still getting that error.
I have only 213 contacts and have been sending only 2-3 emails a month, including one a week ago, but I am now getting an error message that 213 contacts exceeds the sending limit.
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