Card #2260 · HubSpot App Marketplace
Automatic ticket re-assignment for unavailable users
Tickets submitted after-hours or when all users are unavailable remain unassigned. This requires manual intervention to assign tickets once users become available again.
Pain score
0.54/ 1.00 · weighted product of four components
Reach0.50distinct authors (log-normalized)
Recency0.62freshness decay, half-life months
Engagement0.68upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
when an application is submitted afterhours (i.e. all users are unavailable), it leaves the ticket as unassigned.
if a ticket is unassigned to a user because no user was available at the time of the form submission, then it should re-assign the ticket when the next user in that group becomes available instead of requiring users to manually assign the ticket.
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