Card #2359 · Shopify App Store
Lack of proof for delivered items in shipping disputes
Merchants are struggling to handle customer claims for non-receipt when tracking shows as delivered. There is a concern that current tracking data is insufficient to provide proof of delivery, leaving merchants vulnerable to losses when reshipping items.
Pain score
0.52/ 1.00 · weighted product of four components
Reach0.50distinct authors (log-normalized)
Recency0.71freshness decay, half-life months
Engagement0.45upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
If a customer says they didn't get their item, we have no proof??
People that claim they never received delivery and tracking shows delivered, I’ll reship
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