Card #2395 · Asana Apps & Integrations
Lack of native helpdesk functionality for non-Asana users
Users are struggling to use Asana as a support ticket system because it does not natively allow seamless emailing in and out with non-registered users. This limitation forces merchants to use third-party tools like Make.com or dedicated helpdesk software to manage client communications.
Pain score
0.24/ 1.00 · weighted product of four components
Reach0.63distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.79upvotes + comments, normalized
Monetization1.00willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
All asana need to do is enable emailing in and out to non-Asana users, then they have a whole new market to target which can compete with Zendesk etc.
I may leave Asana due to this issue.
Asana does not allow un-approved email addresses into it. Its not good!
This limitation is why we are looking for other systems, because I thought Asana does not allow non-registered users to email into Asana.
Comments are a Pro feature — join the conversation, share what you've shipped, hear what others are building.
Upgrade to Pro