Card #2407 · Shopify App Store
Funds held beyond the 120-day payout deadline
Merchants are reporting that Shopify continues to hold their funds even after the promised 120-day hold period for risk or termination has expired. They experience a lack of transparency and accountability from support, often receiving scripted responses while remaining unable to access their money.
Pain score
0.24/ 1.00 · weighted product of four components
Reach0.61distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement1.00upvotes + comments, normalized
Monetization1.00willingness-to-pay cues in evidence
§ Evidence — 5 verified quotes
The 120 days elapsed on September 18th. I didn’t receive any payout.
Today the 120 days have passed and I have not received any email regarding the promised payment from Shopify Payments after 120 days.
today is January 9th , the 120 days are long gone — and my money is still being held.
My account was terminated over 150 days ago. In the termination email you indicated that my payouts would be held for 120 days.
they are holding payment funds over 120 days. This is absolutely crazy.
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