Card #2694 · Asana Apps & Integrations
Inability to manage billing and account subscriptions for non-user emails
Users are struggling to manage billing settings, specifically when trying to set non-user email addresses for invoices or separating personal and business accounts using the same email. This leads to difficulties in disabling paid subscriptions and managing financial workflows.
Pain score
0.18/ 1.00 · weighted product of four components
Reach0.32distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement1.00upvotes + comments, normalized
Monetization1.00willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
I would like to change it to an email that isn’t associated with an Asana user as well.
I want to make sure my personal account is no longer being charged anymore, but I’m unable to switch from my business account and access my personal account anymore to disable it.
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