Card #3351 · Shopify App Store
Lack of visibility and reliability in customer email automations
Merchants are experiencing issues where email automations, such as thank you emails, are not being sent despite orders being placed. Additionally, there is a lack of transparency as Shopify does not show the actual emails sent to customers, making it difficult to verify delivery.
Pain score
0.57/ 1.00 · weighted product of four components
Reach0.50distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.59upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 2 verified quotes
i was just checking the automation stats and it's saying no thank you emails have been sent despite the fact ive had numerous orders which should have trigged the email
Shopify doesnt show me emails that are sent to customers either, just the check box i have set up to send customers those reminders
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