Card #3589 · Shopify App Store
Unreliable order tracking data and poor app support
Order tracking apps are providing incorrect delivery dates and experiencing synchronization failures with the Shopify backend. Merchants report significant delays in data updates and a lack of competent technical support to resolve these issues.
Pain score
0.58/ 1.00 · weighted product of four components
Reach0.73distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.23upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
It does not link the tracking number into the backend of Shopify.
this app sends incorrect data when customers track their order.
The app crash constantly, is slow and the database is outdated.
Agents routinely do not understand how their app works or how shipping in general works.
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