Card #3592 · Shopify App Store
Poor customer support and billing disputes in shipping apps
Merchants are experiencing extremely slow or non-existent support responses, with tickets remaining open for months. There are frequent complaints regarding unfair charges, refused refunds, and deceptive billing practices across multiple shipping platforms.
Pain score
0.26/ 1.00 · weighted product of four components
Reach1.00distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.34upvotes + comments, normalized
Monetization1.00willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
The support team are extremely slow to respond, use the same scripts to communicate and show no empathy or interest in your actual issue.
No response to my support ticket for almost one month.
We were charged nearly 3x our usual plan's rate for "addons" that were deceptively hidden and/or that we did not actually select. They refused to refund us for these unused features when we got our bill.
Uninstalled app in trial, never used it and was still charged for it. Tried to contact their support and the ticket continuously fails to send.
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