Card #3595 · Shopify App Store
Critical app outages and lack of support
Several apps have stopped working entirely, causing significant business disruption. Merchants are experiencing total loss of access to admin data and are unable to get responses from support teams.
Pain score
0.21/ 1.00 · weighted product of four components
Reach1.00distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.34upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
App no longer works and just gives a redirect link.
This ongoing outage has caused significant disruption to our business.
The app stopped working and I have tried everything to get it back online.
I tried contacting support but I just get error messages back.
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