Card #3702 · Shopify App Store
Shopify Collective metrics ignore custom lead times and order types
Performance metrics on the Collective dashboard use fixed timeframes that do not account for made-to-order lead times or different fulfillment windows for wholesale versus retail. This results in inaccurate on-time fulfillment rates that make reliable suppliers appear unreliable to potential retail partners.
Pain score
0.49/ 1.00 · weighted product of four components
Reach0.63distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement0.11upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
the metrics are based on a fixed timeframe, which means they don’t take supplier-set lead times into account.
the current system can make reliable made-to-order suppliers look unreliable, which feels very unfair and potentially harmful to our businesses.
my wholesale lead times are dragging down my on-time fulfillment and on-time delivery rates, making my overall metrics appear worse than they actually are
these blended metrics are used by Collective retailers to evaluate me as a supplier partner, and they do not accurately reflect my performance
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