Card #50 · Asana Apps & Integrations
Difficulty resolving billing issues and contacting support
Merchants are experiencing significant frustration with Asana's billing processes, including difficulties canceling plans and resolving payment disputes. There is a recurring theme of unresponsive customer support and an inability to escalate tickets to actual humans.
Pain score
0.27/ 1.00 · weighted product of four components
Reach0.79distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement1.00upvotes + comments, normalized
Monetization1.00willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
I have a billing issue that I can't get resolved. I have requested multiple escalations and they respond to my email but don't actually escalate or tell me how to.
I am trying to cancel my asana plan and it is proving to be very difficult.
We’ve been actively trying to complete this purchase, but support has been completely unresponsive.
I had a billing issue that they won’t resolve recently as well.
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