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Gong users get duplicate Salesforce tasks and contact roles from call syncs
The pain
When Gong syncs calls with multiple participants to Salesforce, it creates a separate task for each contact on the call instead of a single task. This inflates our activity metrics and makes it look like we completed more meetings than we actually did. The same duplication happens with contact roles on opportunities, where batch syncing creates up to five duplicate roles for a single opportunity. We need a way to group unique calls or emails into a single Salesforce record.
What people said · 11 complaints, 10 people
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