Card #578 · Shopify App Store
Shop app redirects customers to competitors and hides store products
The Shop app is failing to index active products and is actively redirecting high-intent traffic to other stores. When searching for specific products or the store name, the app claims the items do not exist and suggests competitors instead.
Pain score
0.15/ 1.00 · weighted product of four components
Reach0.32distinct authors (log-normalized)
Recency1.00freshness decay, half-life months
Engagement1.00upvotes + comments, normalized
Monetization0.50willingness-to-pay cues in evidence
§ Evidence — 3 verified quotes
The Shop app is intercepting searches that include my store name and product, telling the customer my item doesn’t exist, and sending them to competitors.
My store and products do not appear in Shop.app search results at all.
the Shop app’s AI assistant is actively redirecting your high-intent traffic directly to competitors.
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