VettedGaps
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Pipedrive users struggle to trust CRM data for decisions when reps treat updates as a post

.79
Demand — how loud & how many (score)
Willing to payImplicit
Momentum (7d)▼ 63.8%
Cluster487 posts · 365 people
MarketplacePipedrive Marketplace
Updated6h ago
The story

The pain

We're spending more time recreating our day inside the CRM than actually selling. The dashboards look great, but when we need information quickly, we still ask a colleague instead of checking the system. It feels like the CRM is designed for what managers want to measure, not what we need to get through our day.

Evidence

What people said · 487 complaints, 365 people

I asked why they hadn't updated a deal in the CRM. Their response was, "Because I was busy trying to close it." And I couldn't even argue with that.
RedditCheolieHanwoo1201Oct 22
We've somehow reached a point where people do their work through calls, emails and messages, then sit down later to recreate everything inside the CRM so management can see what happened.
RedditCheolieHanwoo1201Oct 22
But when someone needs information quickly, they still ask a colleague instead of checking the system. That bothers me more than missing data.
RedditCheolieHanwoo1201Oct 22
I'm beginning to wonder whether we've designed the CRM around what managers want to measure rather than what employees need to get through their day.
RedditCheolieHanwoo1201Oct 22
Competition

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Under the hood

Score breakdown

Reach
how many people
1.0
Recency
how fresh
.67
Engagement
upvotes & replies
1.0
Willingness to pay
people said they'd pay
PRO
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