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Call center agents struggle to get complete addresses from callers

.62
Demand — how loud & how many (score)
Willing to payImplicit
Momentum (7d) 0.7%
Cluster6 posts · 6 people
MarketplaceAircall Integrations
Updated19d ago
The story

The pain

We constantly have to drag every piece of an address out of callers one prompt at a time. People give the street name and stop, forget their zip code, or don't know whether they live on a street, avenue, or boulevard. It turns a simple verification into a frustrating, time-wasting ordeal that makes us look like the bad guys when callers complain about wait times.

Evidence

What people said · 6 complaints, 6 people

They will usually give the street name and stop. I have to prompt for the rest of the address every time.
RedditAdditional-Hat-2917Jun 19
people will give me partial information or give parts of the address in random ass orders.
RedditMelanieDH1Jun 18
You ask for the full address and they give you the number and street name and then just stop. And I have to prompt them for state and zip.
RedditBushid0C0wb0y81Jun 18
It’s like pulling teeth!
RedditKnowledgeCute6831Jun 18
most cannot get it threw the head that addresses include city state and zipcode when i asked someone yesterday for the rest of the address he said I gave it to you
RedditSignificant_Pie_6806Jun 18
SO many people have no idea what a FULL mailing address is!
RedditFlushedfoxJun 17
Competition

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Under the hood

Score breakdown

Reach
how many people
.89
Recency
how fresh
.26
Engagement
upvotes & replies
.83
Willingness to pay
people said they'd pay
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