VettedGaps has researched 6 problems people raise in r/freshservice, each backed by real posts.
By category
Analytics & Reporting: 1
Automation & Workflows: 1
Billing & Pricing: 1
Import / Export / Migration: 1
Top problems
Freshdesk admins struggle with inflated first response time due to off-hours tickets(Notifications & Alerts · 3 pieces of evidence)
Freshservice admins can't create one child ticket per ordered device(Billing & Pricing · 1 piece of evidence)
Freshservice admins waste time manually analyzing reports across workspaces(Analytics & Reporting · 2 pieces of evidence)
What people say
“Emails that come in after our shift ends sit in the inbox overnight. When our shift starts, even if we answer them right away, Freshdesk logs a 12–15 hour response time on those individual tickets.”
From r/freshservice, on “Freshdesk admins struggle with inflated first response time due to off-hours tickets”
Read all 6
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