Reddit · Freshworks MarketplaceFrom r/helpdesk, on “Help desk agents spend hours hand-triaging tickets by priority and owner”
r/helpdesk pain points
VettedGaps has researched 10 problems people raise in r/helpdesk, each backed by real posts.
By category
- Collaboration & Sharing: 5
- Performance & Reliability: 3
- Automation & Workflows: 1
- Billing & Pricing: 1
Top problems
- Help desk agents spend hours hand-triaging tickets by priority and owner (Performance & Reliability · 3 pieces of evidence)
- New IT service desk staff get little to no onboarding training (Collaboration & Sharing · 5 pieces of evidence)
- Helpdesk technicians get stuck in siloed tiers that pass tickets around (Collaboration & Sharing · 4 pieces of evidence)
What people say
“The criticality flags are intended to assist with prioritization, but they’re set by users”
Read all 10
All 10 with evidence, competitors and paid demand are in VettedGaps PRO.