Reddit · Zoom App MarketplaceFrom r/itsupport, on “IT support technicians lose time when users ghost their tickets”
r/itsupport pain points
VettedGaps has researched 31 problems people raise in r/itsupport, each backed by real posts.
By category
- Performance & Reliability: 19
- Permissions & Access Control: 3
- Collaboration & Sharing: 2
- Notifications & Alerts: 2
Top problems
- IT support technicians lose time when users ghost their tickets (Performance & Reliability · 3 pieces of evidence)
- USB drive owners see storage used but no files on the drive (Performance & Reliability · 3 pieces of evidence)
- PC users struggle with mysterious fan and cooling noises (Notifications & Alerts · 8 pieces of evidence)
What people say
“why people create an urgent or incident ticket and then ignore you for three days when you ask a question?”
Read all 31
All 31 with evidence, competitors and paid demand are in VettedGaps PRO.