Reddit · Zendesk MarketplaceFrom r/talesfromcallcenters, on “Call center agents get abused by customers with no management backup”
r/talesfromcallcenters pain points
VettedGaps has researched 6 problems people raise in r/talesfromcallcenters, each backed by real posts.
By category
- Billing & Pricing: 2
- Analytics & Reporting: 1
- Automation & Workflows: 1
- Performance & Reliability: 1
Top problems
- Call center agents get abused by customers with no management backup (Permissions & Access Control · 4 pieces of evidence)
- Zendesk agents lose jobs over unfair customer survey metrics (Analytics & Reporting · 3 pieces of evidence)
- Zendesk admins face broken escalation loops and unresponsive support (Performance & Reliability · 3 pieces of evidence)
What people say
“If you are not allowed to terminate the call of a disrespectful customer then management should deal with such people.”
Read all 6
All 6 with evidence, competitors and paid demand are in VettedGaps PRO.