VettedGaps has researched 13 problems people raise in r/zendesk, each backed by real posts.
By category
Permissions & Access Control: 4
Automation & Workflows: 3
Billing & Pricing: 2
Analytics & Reporting: 1
Top problems
Zendesk admins can't set SLAs for live talk calls(Billing & Pricing · 3 pieces of evidence)
Zendesk admins struggle to audit and fix broken trigger logic(Automation & Workflows · 4 pieces of evidence)
Zendesk admins can't restrict ticket forms to specific users or organizations(Permissions & Access Control · 2 pieces of evidence)
What people say
“Can confirm zd slas do not work on the talk channel. Ideally you should just be aiming for an Avg low answer time which is one of the standard kpi metrics on the voice dashboard.”
From r/zendesk, on “Zendesk admins can't set SLAs for live talk calls”
Read all 13
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