Card #1215 · Dialpad App Marketplace
Difficult and unreliable SMS registration process
Merchants are experiencing extreme frustration with the SMS registration process, citing delayed approvals and a lack of support. This prevents the sending of business-critical messages, leading some to switch to competitors like OpenPhone for faster onboarding.
Pain score
0.60/ 1.00 · weighted product of four components
Reach0.40distinct authors (log-normalized)
Recency0.62freshness decay, half-life months
Engagement0.71upvotes + comments, normalized
Monetization1.00willingness-to-pay cues in evidence
§ Evidence — 4 verified quotes
the SMS system was completely unreliable
Dialpad has continuously failed our registration efforts, delayed approvals, and provided little to no support
unable to send business-critical messages
SMS registration is impossible to pass
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