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Dialpad users lose business-critical SMS due to failed registration and slow A2P
.26
Demand — how loud & how many (score)
Willing to payExplicit
Momentum (7d)▼ 4.6%
Cluster3 posts · 3 people
MarketplaceDialpad App Marketplace
Updated22d ago
The story
The pain
We've been stuck in an endless loop trying to get our SMS registration approved, with Dialpad repeatedly failing our efforts and providing no real support. After months of back-and-forth, we still can't send business-critical messages, forcing us to switch to a competitor that got us approved in under 24 hours.
Evidence
What people said · 3 complaints, 3 people
After months of frustration, we’re officially breaking up with Dialpad. We’ve been dealing with SMS registration issues since June 2024, and despite multiple attempts to get everything approved, Dialpad has continuously failed our registration efforts, delayed approvals, and provided little to no support. It’s been an exhausting process with endless back-and-forth, only to end up in the same spot—unable to send business-critical messages.
We had the same experience with Dialpad. Though our registration was approved, the SMS system was completely unreliable. Also moved to OpenPhone and we were registered in less than 24 hours.
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