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Mailchimp users get accounts disabled without warning and ghosted by support
.31
Demand — how loud & how many (score)
Willing to payExplicit
Momentum (7d)▲ 7.1%
Cluster15 posts · 15 people
MarketplaceMailchimp Integrations Directory
Updated12d ago
The story
The pain
We're paying customers who have had our Mailchimp accounts suddenly disabled or restricted with no explanation. When we try to reach compliance or support to resolve it, we get no response for days or weeks, while our businesses lose revenue. It's impossible to get help with account recovery, compliance issues, or even basic support.
Evidence
What people said · 15 complaints, 15 people
I've been a paying Mailchimp customer for nearly 10 years, and I'm honestly shocked by how they're handling this. I paid $379 on October 1 , and on October 8, my account was suddenly disabled without warning, explanation, or notification.
I'm locked out of my account because the verification code is being sent to a phone number I no longer have access to. I emailed [ accountrecovery@mailchimp.com ](mailto: accountrecovery@mailchimp.com ), but it's no longer monitored, and the contact form hasn't helped.
I created a mailchimp account 5 days ago. I added 5 contacts and sent out 3 test emails. My email content was generic website tips and tricks to people who signed up to my newsletter. Out of the blue 3 days ago I got a message that my account is restricted for violating terms of service. I have reached out multiple times inquiring about what terms of service I violated and Mailchimp has not responded.
Our account has been hacked and used for spamming We have taken all necessary measures to fix and close the breach. This is an account that's been live for almost 10 years and it's business critical! The damage is immense to normal operations And yet, haven't been able to get any response from the compliance / support team as to when it is expected to be resolved
We have an issue preventing us from using mailchimp and being a paying customer. Despite the numerous times we’ve called/chatted with mailchimp support, we STILL haven’t received a case number or email.
Called the sales line for help they said fill in the account access help form and they would get back in a couple hours but they never did. Our 2FA is with a hospitalised coworker and we manage 10+ clients who we now cannot access and help.
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