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Shopify merchants hit by Google Merchant misrepresentation suspensions
.98
Demand — how loud & how many (score)
Willing to payExplicit
Momentum (7d)▲ 1.3%
Cluster15 posts · 15 people
MarketplaceShopify App Store
Updated3d ago
The story
The pain
We're Shopify merchants who rely on Google Ads and Merchant Center to drive sales, but we keep getting hit with vague 'misrepresentation' suspensions. Google's automated system flags our accounts without explaining what specific policy we violated, and our appeals are met with generic responses or permanent bans. This has cost us months of lost ad traffic, wasted hours on fixes that don't work, and in some cases forced us to abandon Google entirely.
Evidence
What people said · 15 complaints, 15 people
I've not dealt with this before, and will be contacting Shopify support, but just wondering if any of you have suddenly received this... I'm wondering if it could it be a miscommunication between Shopify and Google, or a flaw in Google's reporting system?
I have written the ToS, Shipping Policy, Refund Policy, Contact Information, Privacy Policy, and Legal Notice in my Shopify website. I have sent 2 appeals but the issue is still not removed and they not provide any specific reason.
I have had non-stop trouble with Google Merchant. I have a very long-running YT channel (16 years) and 5 major websites. I loaded every possible disclaimer, return policy, and anything else Google demanded. It worked fine for a while and then...poof. Gone.
I do not do anything wrong. They want a video verification. I think they want me to film our setup? Which I can do as we work from home. Any tips guys? Are these types of violations fixable? The bots were behind this mess...
7 year old existing Google Merchant/Ads Account suspended 3 days after installing this app and connecting... Finally after 2 months of appeals, got account working... Only to be promptly suspended 4 days later for 'misrepresentation'.
Terrible, my GMC account was suspended for "misrepresentation". I asked over and over what they meant by that, how and what did I misrepresent about the product/s? never a clear answer, or answer that I could use to fix things.
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