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Shopify merchants can't prevent Shop app from bypassing their online store shutdown

.29
Demand — how loud & how many (score)
Willing to payExplicit
Momentum (7d) 70.4%
Cluster105 posts · 95 people
MarketplaceShopify App Store
Updated14h ago
The story

The pain

We run a physical store with high-traffic in-person sales days, and we need to turn off online sales so all stock goes to in-person customers. But Shopify's Shop app lets people purchase online even after we've disabled our online store and Shop channel. Support says there's no way to fully remove a store from Shop, which forces us to manage a sales channel we don't want and costs us in-person sales.

Evidence

What people said · 105 complaints, 95 people

Don’t want them on Shop and don’t want another sales channel to manage. We have occasional high volume in-person shopping days and not enough stock or support to have online and in-person run at the same time. We turned off the online store and Shop so items had to be purchased in-person, but didn’t realize Shop allowed people a backdown to purchase online. It messed up multiple potential in-person sales. I should not be forced to use a platform I don’t want, and Shopify’s Shop does not give you the choice. Even support said it’s not possible “at the moment” (aka it’s intentional) for a store to be fully removed from Shop
RedditSubject_Syllabub_430Sep 5
Competition

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Market signal

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Under the hood

Score breakdown

Reach
how many people
1.0
Recency
how fresh
.74
Engagement
upvotes & replies
.98
Willingness to pay
people said they'd pay
PRO
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