Shopify merchants lose money to fraudulent orders and chargebacks

I had a lady place an order with me last week and since I’m very new to Shopify, I didn’t really look into the medium risk of her order. She found my shop from Facebook because I sell bamboo so I’ve talked to her on there. She placed another order yesterday and I noticed it was medium risk again, so I looked into it more. I looked up her number and her number matches her name on Cash App. I asked her to send a picture of her ID and that looks good as well. I’m just nervous to fufill her second order because it is for almost $300 vs her $150 first order. This is what Shopify said. She did use shop pay if that changes anything.

We have seen an uptick in friendly fraud chargebacks, is anyone else noticing? most recent ones... I confirmed address and charge with "customer" via email, but it was apparently a fraudulent purchase. Billing and shipping names were members of the same household. The second person says the product was misrepresented and was not the size the expected. The size of the product is in the product title. They also said they attempted to reach us for a return which never happened. I hate spending time on these.

Shopify is like "Medium risk here" ...... Not High, but just Medium .... About this order Billing street address doesn't match credit card's registered address Billing address ZIP or postal code doesn't match credit card's registered address Shipping address is 5464 miles from location of IP address The billing address is listed as United States, but the order was placed from Cyprus A high risk internet connection (web proxy) was used to place the order Card Verification Value (CVV) is correct There was 1 payment attempt Payment was made with 1 credit card This order was placed from IP address 2a02:4780:95:291c::1 Some characteristics of this order are similar to fraudulent orders observed in the past Location of IP address used to place the order isn't available

I feel like I've seen a ton of scary stories about chargebacks and fraud, but how often is this truly happening? I am a new business and my first order was high risk, which I lost a little money on, but luckily I came to Reddit before fulfilling the whole order. Ive only been open a week and since then, I've received a medium risk order on a high value item, and a suspicious Paypal low risk order with mismatching billing & shipping address (even though surnames are the same) I fear that my experience feels tainted by all these scary stories and I am paranoid that every order is a scam or fraud. My items are 3-4 figures minimum, so my margin for error is very small. I'm terrified! I guess I just would really love to know: Has anyone won a chargeback? How often are you getting chargebacks? What do you do to protect yourself?

I'm sure I can't be the first one to experience this, so looking for some advice on how to progress. Received an order over the weekend for a higher-priced item (over $400) Shopify flagged it as high risk of a fraudulent order due to: Shipping address and mailing address in two different countries - One in the US, the other in Inida No CVC code on checkout - processed via Google Pay No phone number. I reached out to the customer to provide more info - They sent me an image of their debit card, with the first 12 numbers blocked out. I asked for a phone number to verify; they responded that they just moved to the US from another country and don't currently have a phone number. I really don't want to get stuck with a chargeback situation - it feels like there are some big red flags here. Has anyone been through something similar?