QuickBooks accountants find payment reminders enabled by default, spamming clients

This happened to me too. QuickBooks automatically had the payment-reminder feature turned on, and I didn’t realize it until a client received a reminder I hadn’t intended to send. You have to know the setting exists in order to turn it off. I agree that something capable of emailing clients on your behalf should be opt-in, not enabled by default.

Unbelieveable. I used Quickbooks for 14 years when it was a non-subscription service, but a software that I could buy and download to my computer. I just started a similar business, used QB to send invoice to my ONE client, got paid immediately, but not with their "connect to my bank account feature" and did not enter the payment IMMEDIATELY because I only have the one client and I know she has paid me. So later I find out that QB by DEFAULT is now sending my client Payment reminders and Late notices without my knowledge or consent! Furious with them, because who is actually in control of my business?? Just change the default setting to off...Payment reminders should definitely be a choice. Emails were sent to my client reprimanding her for being late when she wasn't late, and I was completely unaware of this.

Recently discovered that QBO was send emails to clients who opened invoices, but didn’t immediately pay asking them to “finish their payment”. I had to spend nearly three hours on the phone with customer service only to find out it was “a beta test for a new feature”. I was furious that they would spam my clients without my knowledge or consent, just like I was furious when they turned on Affirm payments without my knowledge or consent, or when they turned on customer pays credit card fees (illegal in my state, State is one of my biggest clients) without my knowledge or consent, etc, etc. I know that they know they’ve got me by the balls, but it feels like they are trying to push me to another platform nonetheless.